Frequently Asked Questions

Our pricing varies based on the type of service and footwear complexity. Basic repairs start at $25-45, sole replacement ranges from $65-85, and comprehensive restoration services range from $85-150. We'll provide a detailed estimate after examining your footwear.

Most basic repairs are completed within 2-3 business days. Sole replacements and heel repairs typically take 3-5 days. Complex restoration work may require 5-7 days. We offer rush service for an additional fee when available.

Yes! We specialize in custom fitting to ensure your footwear is perfectly comfortable. Our process includes foot measurements, gait analysis, and personalized recommendations. We can also create custom orthotic insoles to improve comfort and support.

We work on all types of footwear including work boots, hiking boots, dress shoes, sneakers, sandals, moccasins, and specialty footwear. Whether you need leather repair, sole replacement, or hardware replacement, we have the expertise to restore your favorite pair.

After repair, we recommend regular cleaning, conditioning, and proper storage. We provide detailed care instructions with every service. Consider our maintenance packages for ongoing protection and care to extend the life of your footwear.

Yes, we stand behind our work with a 30-day warranty on all repairs. If you're not satisfied with the quality of work, we'll make it right. This warranty covers craftsmanship and materials used in the repair process.

We maintain relationships with suppliers to source original or compatible sole options. When exact matches aren't available, we'll discuss alternative styling options that maintain the look and function of your footwear while providing the durability you need.

Generally, quality leather footwear, designer shoes, and boots with sentimental value are worth repairing. We provide free assessments to help you make informed decisions. If repair costs exceed 50% of replacement value, we'll discuss whether repair makes financial sense.

Yes, we offer convenient pick-up and delivery services within 15 miles of our Stanton, KY location. Same-day local delivery is available for $15, while regular delivery within our service area is $25-35 depending on distance and urgency.