Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you:

• Contact us through our website or phone
• Submit orders for our services
• Sign up for our newsletter
• Schedule appointments
• Fill out contact or service request forms

This information may include your name, email address, phone number, postal address, and details about your footwear service needs.

How We Use Your Information

We use the information we collect to:

• Provide and improve our footwear repair services
• Communicate with you about your orders and inquiries
• Send you service updates and important notifications
• Respond to your questions and provide customer support
• Send marketing communications (with your consent)
• Process payments and transactions
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors and delivery services.
• Legal Requirements: We may disclose your information if required by law or to comply with legal processes.
• Business Transfers: Your information may be transferred in connection with a merger, acquisition, or sale of assets.
• Consent: We may share your information with your consent or as otherwise disclosed at the time of collection.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand how visitors use our website and improve our services. You can control cookie settings through your browser preferences.

For detailed information about our use of cookies, please see our Cookie Policy.

Your Rights and Choices

You have the right to:

• Access and update your personal information
• Request deletion of your personal information
• Opt out of marketing communications
• Object to certain processing of your information
• Request data portability

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: